Privacy Policy

Last updated: 30 September 2026

Introduction

This privacy policy explains how gracefjord collects, uses, and protects personal information provided through our website and business operations. We are committed to safeguarding your privacy and ensuring transparency about data handling practices.

Information We Collect

We collect the following types of information:

• Contact details including name, email address, and organisation name when you submit enquiry forms
• Technical information such as IP address, browser type, and device information through standard web server logs
• Communication history when you correspond with us via email or other channels
• Usage data including pages visited and time spent on our website through analytics tools

How We Use Your Information

Personal information is used exclusively for the following purposes:

• Responding to enquiries and providing requested information about our services
• Processing consultation requests and managing client relationships
• Improving website functionality and user experience
• Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: when you voluntarily provide information through our contact forms
• Legitimate interests: for business operations, fraud prevention, and website improvement
• Legal obligation: where required by law to retain certain records

Data Sharing and Disclosure

We do not sell or rent personal information to third parties. Information may be shared only in the following circumstances:

• With service providers who assist with website hosting, email delivery, or analytics, bound by confidentiality agreements
• When required by law, court order, or regulatory authority
• To protect our rights, property, or safety, or that of others

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy. Enquiry data is typically retained for three years unless an ongoing business relationship exists. You may request deletion of your information at any time, subject to legal retention requirements.

Your Rights

Under data protection legislation, you have the following rights:

• Access: request copies of your personal data
• Rectification: request correction of inaccurate information
• Erasure: request deletion of your personal data
• Restriction: request limitation on processing of your information
• Objection: object to processing based on legitimate interests
• Portability: receive your data in a structured, commonly used format

To exercise these rights, contact us at [email protected]

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyse usage patterns. For detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The date of the latest revision is indicated at the top of this document.

Contact Information

For questions regarding this privacy policy or data protection matters, contact us at:

gracefjord
17 Ecclesall Road South
Sheffield, S11 9PG
United Kingdom
Email: [email protected]